Enterprise Client Services Manager

Job overview

The Enterprise Client Services Manager is a full-time, onsite role in Schaumburg, IL, with a base pay range of $74,600–$120,000 per year. Paylocity provides cloud-based human resources and payroll software solutions. The manager leads Account Managers and develops approaches to improve client satisfaction and retention. The role addresses complex client needs and escalations, balances team workloads, and coordinates with internal partners to support effective client service.

What you'll do

• Develop strategies to improve client satisfaction and retention
• lead, coach, and develop Account Managers
• monitor workload and client-account alignment
• manage hiring and onboarding
• support employee engagement
• collaborate with cross-functional partners
• address escalated client interactions
• travel up to 25% for internal or client-facing meetings.

What we're looking for

Skills & competencies

enterprise client services

client services manager

account management

customer satisfaction

client retention

team leadership

hcm software

payroll software

schaumburg il

paylocity

$74,600–$120,000/year

up to 25% travel

medical dental vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability coverage, 401(k) match, annual bonus eligibility, restricted stock unit grant eligibility, and career development.

Why this role

The position is 100% in-office, with no remote or hybrid option; eligible for an annual bonus and restricted stock unit grant based on individual performance.

About the employer

Paylocity is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.