Service Business Development Center Representative

Job overview

The Service Business Development Center Representative works onsite in Grand Junction, CO; compensation is not specified. The role serves as a liaison between Western Slope Ford and its customers. The representative coordinates service appointments and customer follow-up, helping connect customers with dealership service and parts staff and supporting a positive service experience.

What you'll do

• Answer incoming calls, schedule appointments, and route calls
• make outbound calls to schedule service, coordinate mobile service and pickup/delivery, and confirm appointments
• verify warranties, maintenance plans, and rewards
• introduce customers to service and parts personnel
• follow up with service and warranty customers within 48 hours
• monitor manufacturer survey results.

What we're looking for

Skills & competencies

service bdc

customer service

appointment scheduling

outbound calls

mobile service coordination

pickup and delivery coordination

warranty follow-up

grand junction co

western slope ford

microsoft office

Work arrangement

• Weekend coverage required

Why this role

The posting requests Microsoft Office familiarity, basic computer and internet skills, phone skills, and customer service ability.

About the employer

Western Slope Ford is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.