Call Center Strategic Scheduler

Job overview

The Call Center Strategic Scheduler role is an office-based position in Derwood, MD, with pay of $25 per hour. The schedule is Monday through Thursday, with a first shift starting at 7:30 a.m.; the posting also notes one Friday per quarter for a team meeting. The role supports physician scheduling and patient coordination for Arthritis & Rheumatism Associates. The scheduler manages physician calendars, fills openings, works waitlists, and coordinates patient rescheduling and referrals. These activities help patients access appointments and support efficient provider schedules across the practice’s offices.

What you'll do

• Manage physicians’ daily schedules and fill openings and cancellations
• work waitlists to move patients to earlier appointments
• adjust schedules to accommodate patients
• manage electronic and paper referrals
• monitor unused holds and unfilled nurse practitioner slots
• rotate voicemail coverage
• handle call-center queue assignments and departmental tasks
• coordinate messages with administrative medical assistants
• reschedule patients when provider schedules close.

What we're looking for

Skills & competencies

call center strategic scheduler

physician scheduling

patient appointments

waitlist management

referral processing

healthcare office

derwood md

$25/hr

monday–thursday

36-hour work week

potential hybrid

arthritis & rheumatism associates

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• FSA
• HSA
• life and disability insurance
• 401(k) contributions
• paid time off
• tuition assistance
• paid parental leave
• free parking.

Why this role

Four-day work week, Monday through Thursday, with a 36-hour work week and one Friday per quarter for a team meeting. The office position may become hybrid after six months of successful performance.

About the employer

Arthritis & Rheumatism Associates PC is hiring for this role. Industry: Offices of Physical, Occupational and Speech Therapists, and Audiologists. Sector: 62.