Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative role is onsite in Germantown, MD, with a stated salary range of $65,000–$75,000 per year. The role supports Miguel Malca’s State Farm agency, a six-person team focused on coaching, development, and customer relationships. The representative helps customers navigate insurance needs, maintains client relationships, and supports agency growth by marketing relevant products and coordinating with agency departments.

What you'll do

• Establish and follow up on customer relationships
• provide prompt, accurate service on inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• promote lasting customer relationships
• market products and services based on customer needs.

What we're looking for

Skills & competencies

customer relations

insurance services

client relationships

customer service

sales

spanish bilingual required

$65k–$75k/year

germantown md

miguel malca state farm agent

paid time off

license reimbursement

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, performance bonus, flexible schedule, advancement opportunities, paid time off, and training and development.

Why this role

Spanish bilingual ability is required; the agency describes salary plus commission and bonuses, paid time off, license reimbursement, training, and advancement opportunities.

About the employer

Miguel Malca - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.