Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Richmond, VA, and is listed as part-time; compensation is not specified. The supervisor assists the Front Office Manager at Four Points by Sheraton Richmond in leading the front desk team and supporting guest service. The role helps maintain front desk service and operational standards by supervising and coaching associates, handling guest needs, processing transactions, and keeping guest accounts and records accurate. Its purpose is to support a smooth, welcoming hotel experience.

What you'll do

• Assist the Front Office Manager in leading the front desk team
• help staff follow hotel policies and service standards
• welcome guests and handle check-in and check-out
• accommodate requests and resolve concerns
• support coaching, training, and day-to-day supervision
• process cash and credit transactions
• audit, balance, and report transactions
• maintain guest accounts, reservations, and front desk records.

What we're looking for

Skills & competencies

front desk supervisor

hotel front desk

guest services

check-in and check-out

team supervision

part-time

richmond va

four points by sheraton richmond

hospitality

guest accounts

reservations

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• 401(k) with company match
• hotel discounts
• early access to earned wages. Health, dental, and vision insurance and paid holidays are listed for full-time employees.

Why this role

Previous hotel front desk experience is required. Experience with Galaxy Lightspeed or Opera is preferred; flexible hours, including weekends and holidays, are expected.

About the employer

Four Points by Sheraton Richmond is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.