Technical Support Representative

Job overview

The Technical Support Representative role is onsite in Greensburg, PA, with pay of $30 per hour on W-2. The position supports local users at a Greensburg facility, including office and warehouse users. The role exists to identify, troubleshoot, escalate, and resolve technology issues so users can work with their computers, peripherals, and networked devices. It contributes to facility operations by providing hands-on support, installing and configuring software and equipment, and documenting work in tickets.

What you'll do

• Provide basic technical support to clients and troubleshoot application and desktop or laptop software issues
• install and configure software, print drivers, and utilities
• troubleshoot software, hardware, and networking issues
• monitor installed systems and take corrective action
• support laptops, printers, and warehouse Android devices
• log tickets for work performed
• move throughout the facility to assist users and perform printer maintenance in warehouse areas.

What we're looking for

Skills & competencies

technical support representative

client support

it support

desktop support

hardware troubleshooting

networking

printers

warehouse devices

ticketing

greensburg pa

intellipro group

$30/hr

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions a comprehensive benefits package, subject to eligibility.

Why this role

Three to five years of related work experience and customer-service experience required. Bachelor’s degree and A+ or Microsoft certification are preferred but not required. The schedule is Monday–Friday, with three days 8 a.m.–5 p.m. and two days 10 a.m.–7 p.m.; four weeks of training is described. The posting states a three-month-plus assignment with possible temp-to-perm conversion.

About the employer

IntelliPro Group Inc. is hiring for this role. Industry: Document Preparation Services. Sector: 56.