Assistant Service Manager

Job overview

The Assistant Service Manager role is onsite in Norwood, MA. Compensation is not specified; the posting describes it as competitive. The position supports the service department at Jack Madden Ford, a family-owned dealership with more than 70 years of history. The schedule is Monday through Friday, with no weekends. The role exists to help the Service Manager keep the shop operating efficiently and support technicians and service advisors. As a hands-on working leader, the Assistant Service Manager dispatches repair work, monitors workflow, helps resolve service concerns, and supports quality, customer satisfaction, and safety.

What you'll do

• Assist with daily service department operations
• dispatch repair orders to technicians based on skill, availability, and workload
• monitor workflow and repair progress
• support technicians and service advisors
• help resolve complex service concerns
• ensure repair orders are documented and completed promptly
• identify delays and bottlenecks
• assist with employee training and coaching
• support quality, customer satisfaction, and safety.

What we're looking for

Skills & competencies

assistant service manager

norwood ma

jack madden ford

monday–friday

no weekends

automotive service

repair order dispatch

technician workflow

service department leadership

customer satisfaction

professional growth

family-owned dealership

Benefits & perks

• Work-life balance
• supportive, team-oriented environment
• professional growth and advancement opportunities
• stable family-owned dealership.

Why this role

The posting emphasizes prior service department leadership and experience dispatching work to automotive technicians. Ford experience or manufacturer training is a plus.

About the employer

Jack Madden Ford Sales Inc is hiring for this role. Industry: New Car Dealers. Sector: 44.