Help Desk Technician

Job overview

The Help Desk Technician role is primarily an office-based, onsite position in Swanzey, NH, with travel to locations within the district for support. Compensation is not specified. The technician supports more than 1,500 students, teachers, support staff, and administrators across Monadnock Regional School District. The role keeps district technology and user support functioning by managing accounts and devices, troubleshooting equipment and connectivity, and responding to help desk requests. Accurate records and responsive support help users access the district’s technology and applications.

What you'll do

• Create and manage user accounts, including onboarding and offboarding
• manage MacOS and iOS mobile devices and inventory
• install, maintain, troubleshoot, repair, and move computers, Chromebooks, peripherals, and other equipment
• work with the Network Administrator on connectivity issues and network wiring
• support Microsoft Office, Google Suite, and other applications
• manage and document help desk tickets
• image PCs and install software
• assist with procurement and district-wide hardware and software inventory.

What we're looking for

Skills & competencies

help desk technician

technology support

account management

mobile device management

macos

ios

windows

chromebooks

network troubleshooting

swanzey nh

school district

high school diploma

Work arrangement

• Weekend coverage required

Why this role

A high school diploma or equivalent is required; A+ certification is a plus but not required. The role may require travel to district locations for support, repair, or equipment transport.

About the employer

Monadnock Regional School District is hiring for this role. Industry: Elementary and Secondary Schools. Sector: 61.