Guest Services Supervisor

Job overview

The Guest Services Supervisor role is onsite in Norfolk, VA, with pay of $19.00–$19.50 per hour. The position supports front desk operations at Glass Light Hotel & Gallery, part of Olympia Hospitality. The supervisor assists the Guest Service Manager with safe, efficient front desk operations and guest satisfaction. By overseeing check-in and check-out, supporting staff training, and coordinating guest information, the role helps maintain service quality and hotel profitability.

What you'll do

• Support oversight of front desk operations
• help ensure guests are checked in and out efficiently and courteously
• perform Guest Services Agent duties
• manage messages, packages, and mail
• answer guest inquiries
• monitor key control
• relay room status information
• assist with training and cross-training staff
• support emergency procedures.

What we're looking for

Skills & competencies

norfolk va

glass light hotel & gallery

guest services supervisor

hotel front desk

guest satisfaction

check-in and check-out

staff training

customer service

$19–$19.50/hour

hotel travel discounts

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health coverage contributions
• dental and vision insurance
• FSA and HSA options
• 401(k) with discretionary yearly match
• PTO and seven paid holidays
• employee assistance program
• hotel travel discounts.

Why this role

Pay is $19.00–$19.50 per hour. Benefits include health plan contributions, dental and vision insurance, FSA and HSA options, 401(k) with discretionary yearly match, paid holidays, PTO, employee assistance resources, and hotel travel discounts.

About the employer

Glass Light Hotel & Gallery is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.