Vehicle Exchange Program Manager

Job overview

The Vehicle Exchange Program Manager role is full-time and onsite in Mesa, AZ. Compensation is not specified; the posting describes it as competitive. The role connects Courtesy CDJR’s service and sales departments to create a seamless vehicle-upgrade experience for customers. The manager identifies service customers who may qualify for upgrades, explains the program, and coordinates interested customers with the sales team. Tracking leads and results helps drive dealership sales while maintaining a customer-focused experience.

What you'll do

• Identify upgrade opportunities using equity, mileage, and incentive data
• engage service customers and assess vehicle needs
• coordinate transitions to sales
• track leads, appointments, and conversions in the CRM
• monitor service appointments
• report performance metrics
• maintain product knowledge and customer service.

What we're looking for

Skills & competencies

full-time

vehicle exchange program manager

mesa az

courtesy cdjr

automotive sales

service drive

customer engagement

crm

lead tracking

vehicle upgrades

dealership

customer experience

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO and sick time, employee discounts, health, dental and vision insurance, company-sponsored life insurance, 401(k), and career growth opportunities.

About the employer

Courtesy CDJR is hiring for this role. Industry: New Car Dealers. Sector: 44.