Automotive Service Advisor

Job overview

The Automotive Service Advisor position is onsite in Gladstone, OR. Compensation is not specified. Armstrong Volkswagen aims to provide customers with an extraordinary automotive experience and offers specialized training and ongoing development. The role coordinates service orders and technician workflow while guiding customers through service inquiries and repairs. It contributes to customer satisfaction by ensuring prompt service, clear support, efficient work distribution, and follow-through on warranty and service department processes.

What you'll do

• Oversee service orders and drive-lane flow
• provide courteous customer service and concierge support for inquiries. Distribute work efficiently among technicians and ensure technician time is sold to service customers. Answer questions about vehicle problems, warranties, services, and repairs
• assist with diagnosis and order parts and tools as needed. Oversee warranty claims and service department training and supervision.

What we're looking for

Skills & competencies

automotive service advisor

gladstone or

armstrong volkswagen

service orders

customer service

drive lane

technician workflow

warranty claims

vehicle repairs

customer satisfaction

automotive dealership

Work arrangement

• Weekend coverage required

Why this role

Armstrong provides comprehensive, position-specific training, on-the-job training, and ongoing personal development.

About the employer

Armstrong Volkswagen is hiring for this role. Industry: General Automotive Repair. Sector: 81.