CRM Business Transformation Manager

Job overview

The CRM Business Transformation Manager is an onsite role based in Orlando, FL, responsible for aligning CRM capabilities with business outcomes. Compensation is not specified for this position, which focuses on commercial operations. This role exists to lead cross-functional business process alignment and operationalize CRM-enabled ways of working. The manager serves as the primary connector between business leadership, product teams, and data analytics to ensure CRM transformation efforts are strategically aligned and measurable.

What you'll do

• Lead CRM-enabled business transformation
• Facilitate stakeholder engagement
• Define future-state business processes
• Create business cases and success criteria
• Own operationalization plans for CRM enhancements
• Define KPIs and monitor value realization.

What we're looking for

Skills & competencies

full-time

onsite

orlando fl

crm

business transformation

commercial operations

change management

leadership

signature aviation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical/Dental/Vision Insurance, 401(k), Paid time off, Paid Maternity Leave, Tuition reimbursement

Why this role

Focus on CRM transformation and commercial operations; Requires 5+ years of experience.

About the employer

Signature Aviation is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.