Tier 2 Helpdesk Specialist

Job overview

The Tier 2 Helpdesk Specialist role is onsite in Albuquerque, NM, with annual pay of $80,000–$83,000. Platinum Technologies supports federal and defense-sector missions, and this position supports a large Department of Defense contract and enterprise IT services. The role provides advanced service desk and endpoint support across classified and unclassified systems. It resolves complex user and infrastructure issues, supports deployments and access controls, documents fixes, and helps maintain secure, reliable IT services for mission partners.

What you'll do

• Troubleshoot and resolve or escalate remote and deskside IT issues
• address endpoint connectivity, imaging, VDI, SIPR thin client, printer, and account administration problems
• set up equipment for onboarding
• support desktop and VTC deployments and network validation
• maintain deployment dashboards
• follow ITSM, ITIL, and security protocols
• author knowledge base articles
• communicate service issues and remediation
• mentor peer technicians.

What we're looking for

Skills & competencies

tier 2 helpdesk specialist

platinum technologies

albuquerque nm

full-time

onsite

it service desk

ts/sci clearance

security+

classified systems

vdi

sipr thin clients

endpoint support

$80k–$83k

Work arrangement

• Weekend coverage required

Why this role

Requires active TS/SCI clearance and current 8140 IAT Level II certification (Security+ or equivalent) before start; role is onsite in Albuquerque.

About the employer

Platinum Technologies is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.