Resident Experience Manager — Summit & Jacob Heights

Job overview

The Resident Experience Manager role is onsite in Mankato, MN. The posting lists pay of $63,000 per year. The manager leads the property team at Summit & Jacob Heights for American Campus Communities, overseeing the resident experience and property operations. As the senior-most on-property role, the manager leads leasing, marketing, and administrative work, develops the team, oversees property financial performance, and maintains communication with university partners to support resident satisfaction and property success.

What you'll do

• Supervise the office team and community assistants
• recruit, hire, train, and develop direct reports
• conduct performance evaluations
• oversee leasing, marketing, and administrative operations
• direct marketing efforts and events
• manage resident feedback and improvement plans
• oversee scheduling, payroll, deposits, invoices, packages, incident reports, and contracts
• partner with the Service Manager on property maintenance and financial performance
• communicate with university partners
• represent the company at resident and marketing events
• oversee resident communications, rent collection, and eviction processes with centralized services as needed
• resolve resident conflicts
• oversee key control.

What we're looking for

Skills & competencies

resident experience manager

mankato mn

american campus communities

summit & jacob heights

property operations

student housing

leasing

marketing

team leadership

resident relations

$63k annually

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, vision, health insurance, 401(k) with employer matching, medical and dependent care FSA, life insurance, sick leave, paid time off, paid pregnancy and childbirth leave, paid paternity leave, HSA with employer matching, and short- and long-term disability.
• Perks include membership pricing, volunteer days, referral program, and charity matching.

Why this role

Requires two years of leadership experience in student or multifamily housing or a similar industry. A bachelor’s degree in business or a relevant field is preferred.

About the employer

American Campus Communities is hiring for this role. Industry: Lessors of Residential Buildings and Dwellings. Sector: 53.