Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Mankato, MN, with pay of $26–$31 per hour. Hiniker manufactures agricultural equipment and snow-removal products, and this position supports its customers, dealers, and sales team. The representative manages customer orders and inquiries, coordinates shipment details, and connects customers with sales and other departments. Accurate follow-up and responsive service help support customer satisfaction and the company’s sales and revenue objectives.

What you'll do

• Understand product offerings, applications, and sales programs
• enter and follow up on customer orders
• track correspondence and update customer data in the ERP system
• quote products for the sales team or dealers
• route qualified opportunities to sales
• schedule shipments and provide freight quotes
• troubleshoot product issues using manuals
• coordinate with other departments and escalate concerns when needed.

What we're looking for

Skills & competencies

customer service representative

mankato mn

kinperium-hiniker

customer support

dealer relations

order processing

erp

freight quotes

shipment scheduling

industrial equipment

$26–$31/hr

Work arrangement

• Weekend coverage required

Why this role

Works with a dealer network and coordinates shipment scheduling, freight quotes, and customer order follow-up.

About the employer

KINPERIUM-HINIKER LLC is hiring for this role. Industry: Farm Machinery and Equipment Manufacturing. Sector: 33.