Assistant Service Manager

Job overview

The Assistant Service Manager role is onsite in Churchville, NY. The salary range is $55,000–$80,000 annually, including base pay and performance-based commission. Wilkins RV serves customers across New York and Northern Pennsylvania. The manager oversees the customer service experience from appointment setting through final billing. The role coordinates service orders, estimates, customer communication, and follow-up while supporting service sales and customer satisfaction.

What you'll do

• Oversee the customer service experience from appointment setting through final billing
• greet customers and maintain rapport
• determine customer needs and promote products
• estimate repair costs and prepare service orders
• obtain customer signatures and close completed orders
• communicate with customers and follow up after service
• identify service sales opportunities
• comply with company policies and procedures.

What we're looking for

Skills & competencies

assistant service manager

churchville ny

wilkins rv

$55,000–$80,000/year

performance-based commission

customer service

rv service

service orders

repair estimates

service sales

profit-sharing eligible

401(k) match

rv borrowing program

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) and matching
• PTO and sick time
• voluntary benefits
• employee referral program
• employee discount
• RV borrowing program
• profit-sharing eligibility.

About the employer

Wilkins RV is hiring for this role. Industry: Recreational Vehicle Dealers. Sector: 44.