Technical Service Representative

Job overview

The Technical Service Representative is an onsite role based in Racine, WI. Compensation is not specified for this position, which supports Uline's technical service and product repair operations. This role exists to provide expert guidance to customers regarding product use, troubleshoot technical issues, and perform repairs on returned equipment. The representative ensures that customers receive high-quality support to keep their operations running smoothly.

What you'll do

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support via email and phone.
• Act as a resource for internal departments.
• Coordinate parts and estimates for repairs.

What we're looking for

Skills & competencies

full-time

day shift

racine wi

uline

technical support

customer service

repair

electrical

mechanical

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, multiple bonus programs, paid holidays, generous PTO, tuition assistance, on-site fitness center.

Why this role

Requires high school diploma; electrical and mechanical experience is a plus.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.