Call Center Representative

Job overview

The Call Center Representative role is onsite in Dallas, TX. Pay is $14.35–$17.35 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles customer calls, answers account questions, resolves concerns, and records interactions. The work supports positive customer experiences while meeting productivity, quality, and attendance expectations.

What you'll do

• Answer inbound and/or make outbound customer calls
• assist with questions, account inquiries, and general support
• resolve concerns
• document interactions accurately
• follow call procedures and company policies
• protect customer information
• and collaborate with team members and supervisors to improve customer satisfaction.

What we're looking for

Skills & competencies

call center representative

customer support

inbound calls

outbound calls

account inquiries

customer experience

problem solving

dallas tx

mci careers

$14.35–$17.35/hr

Work arrangement

• Weekend coverage required

Why this role

Customer service role with previous customer service experience listed as an advantage, not a requirement.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.