Telephone Operator / Switchboard Operator (7:00 AM–3:00 PM)

Job overview

The Telephone Operator / Switchboard Operator role is listed in Palo Alto, CA, with a 7:00 AM–3:00 PM schedule in the title. The description says the operator supports the Department of Veterans Affairs Medical Center in Miami, FL; the work arrangement is not specified. Compensation is not specified. The role supports telephone communications for patients, visitors, and VA staff. The operator answers and routes calls, processes emergency notifications, operates switchboard equipment, and provides information and assistance. The role helps maintain continuous communications coverage and follows VA, HIPAA, and company policies.

What you'll do

• Answer and process internal and external calls
• route calls to departments, clinics, physicians, and administrative personnel
• operate computerized telephone and switchboard systems
• process emergency calls, overhead paging, and code notifications under VA procedures
• assist patients, visitors, and employees
• maintain confidentiality
• report equipment malfunctions
• work rotating shifts for 24/7 coverage, including weekends and federal holidays.

What we're looking for

Skills & competencies

telephone operator

switchboard operator

call routing

emergency notifications

overhead paging

va medical center

hipaa

7:00 am–3:00 pm

palo alto ca

customer service

Work arrangement

• Weekend coverage required

Why this role

The description specifies rotating shifts for uninterrupted 24-hour, seven-day coverage, including weekends and federal holidays.

About the employer

116508 Innovation At Work is hiring for this role. Industry: All Other Support Services. Sector: 56.