Customer Service Representative - State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Charlotte, NC. Compensation is $35,000–$50,000 per year. The role supports Rubio Insurance & Financial Services Inc. in delivering client experiences that reinforce the agency’s growth. The representative helps clients understand and update their policies, processes claims and follow-ups, and maintains accurate interaction records. By responding to inquiries and coordinating with agency colleagues, the role supports the needs of community members and the agency’s customer service goals.

What you'll do

• Answer customer inquiries and provide policy information
• assist clients with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

juan rubio state farm agent

charlotte nc

full-time

insurance policies

claims processing

client support

spanish bilingual

$35k–$50k per year

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, opportunity for advancement, training and development, wellness resources, and paid time off.

Why this role

Spanish bilingual ability is listed; previous customer service experience is preferred. Benefits listed include performance-based bonus, advancement opportunity, training and development, wellness resources, and paid time off.

About the employer

Juan Rubio - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.