Call Center Representative

Job overview

The Call Center Representative role is onsite in Austin, TX, and pays $17–$27 per hour. BrandNest is hiring representatives to support customer communication efforts. The role handles inbound and outbound customer calls, provides accurate information, and records interactions. By resolving basic concerns or escalating them when needed, the representative contributes to a responsive, team-oriented customer service operation.

What you'll do

• Handle inbound and outbound calls professionally and promptly
• provide information about services, promotions, and general inquiries
• maintain detailed customer interaction records
• resolve basic concerns or escalate as needed
• follow communication scripts and company guidelines
• contribute to a positive call center environment.

What we're looking for

Skills & competencies

call center representative

brandnest

austin tx

customer service

inbound calls

outbound calls

customer inquiries

call records

issue resolution

communication scripts

paid training

$17–$27/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, supportive team environment, structured scheduling, and growth opportunities.

Why this role

Paid training, hands-on customer service experience, structured scheduling, and opportunities to grow into leadership or client support roles.

About the employer

BrandNest is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.