Customer Care Representative

Job overview

The Customer Care Representative role is onsite in Portland, ME. Compensation is described as competitive and based on experience; numeric pay is not specified. Portland Glass provides glass repair and replacement services and is part of the Neighborly family. The representative handles customer inquiries and routes them to the appropriate next step while working toward daily productivity goals. The role supports reliable service by communicating professionally, identifying customer needs, and collaborating with teammates on larger projects and initiatives.

What you'll do

• Answer incoming customer calls professionally and promptly
• listen to inquiries and concerns and determine the appropriate course of action
• use scripts to explain next steps involving insurance vendors, sales, customer care, or parts vendors
• work toward daily productivity goals while providing consistent customer service
• collaborate with teammates on projects and initiatives.

What we're looking for

Skills & competencies

full-time

portland me

portland glass

customer care

customer service

phone support

call center experience

glass repair

glass replacement

customer inquiries

microsoft office

neighborly

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• employer-paid life insurance
• 401(k) with match
• paid time off and holidays
• Employee Assistance Program
• semi-annual bonuses based on position metrics
• Associate Equity Program
• referral bonus program.

Why this role

The posting describes Portland Glass as having more than 34 locations throughout the Northeast and providing glass repair and replacement services.

About the employer

Portland Glass is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.