Customer Service Supervisor

Job overview

The Customer Service Supervisor role is onsite in Oklahoma City, OK; the posting states competitive pay based on education and/or experience, plus a $500 bonus after six months and a $1,000 bonus after one year. The role leads daily inbound and outbound service operations at Oklahoma Blood Institute, whose work supports blood donation and saving lives. The supervisor manages service coverage, team performance, quality, reporting, scheduling, records, and employee coaching. The role monitors service levels, response times, appointments, KPIs, and show rates; audits records and reports; coaches employees; manages staffing and attendance; and resolves or escalates donor concerns. The stated schedule is Monday through Friday, 8:00 a.m.–5:00 p.m. (may vary), with some weekends.

What you'll do

• Assign inbound and outbound coverage
• lead pre-shift meetings
• monitor service levels, response times, appointments, quality, productivity, KPIs, and show rates
• submit metrics and records
• communicate inventory needs and donor priorities
• manage schedules and service records
• audit entries
• coach employees
• manage attendance, staffing, and performance
• lead one-on-ones, reviews, hiring, onboarding, and training
• resolve or escalate donor concerns.

What we're looking for

Skills & competencies

customer service supervisor

oklahoma city ok

oklahoma blood institute

inbound and outbound operations

contact center

team coaching

service metrics

donor service

monday–friday

8:00 a.m.–5:00 p.m. may vary

some weekends

$500 six-month bonus

$1,000 one-year bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• long-term disability
• 401(k)
• paid time off
• $5,000 annual tuition reimbursement
• holiday pay.

Why this role

Competitive pay based on education and/or experience; $500 bonus after six months and $1,000 after one year. Benefits include health, dental, vision, life insurance, long-term disability, 401(k), paid time off, tuition reimbursement, and holiday pay.

About the employer

Oklahoma Blood Institute is hiring for this role. Industry: Blood and Organ Banks. Sector: 62.