Customer Service Representative, Regional Accounts

Job overview

The Customer Service Representative, Regional Accounts role is onsite in Ogden, Utah. Compensation is not specified. The position supports Salomon North America’s Customer Service team and its dealer and regional accounts. The representative manages assigned order books from order creation through delivery, resolving order and data issues while keeping customers and internal partners informed. This work helps maintain account relationships, fulfillment, and on-time delivery performance.

What you'll do

• Create and revise orders
• communicate order status by phone, email, and chat
• manage orders through allocation, fulfillment, and delivery
• work with Credit and Accounts Receivable on credit-challenged accounts
• monitor policy exceptions and coordinate revisions, cancellations, substitutions, delivery blocks, and shipment windows
• investigate order-book and data discrepancies
• monitor inbound order data
• support team workload and KPIs.

What we're looking for

Skills & competencies

customer service representative

regional accounts

full-time

ogden ut

salomon

dealer accounts

order management

customer inquiries

order fulfillment

supply chain

salesforce

sap

Work arrangement

• Weekend coverage required

Why this role

Owns an assigned account order book across the order lifecycle and partners with dealer accounts, sales, supply chain, merchandising, and distribution.

About the employer

Salomon is hiring for this role. Industry: Sporting and Athletic Goods Manufacturing. Sector: 33.