Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Great Falls, MT. Compensation is $18–$22 per hour. The position supports Austin Collins State Farm’s local insurance agency and its customers. The representative answers policy and coverage questions, assists with policy changes and account requests, guides customers through claims, and maintains organized records. The role helps the agency deliver responsive service and build lasting relationships with individuals and families.

What you'll do

• Help customers with questions about insurance policies and coverage
• assist with policy changes, updates, and account requests
• guide customers through the claims process and follow up when needed
• identify opportunities to better serve customers
• communicate by phone, email, and in person
• maintain accurate customer records
• work with team members to resolve problems and support customer relationships.

What we're looking for

Skills & competencies

customer service representative

state farm agent

insurance customer service

policy questions

coverage support

policy changes

claims support

customer records

great falls mt

$18–$22/hour

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Advancement opportunities
• paid time off
• training and development
• dental insurance
• health insurance
• parental leave
• vision insurance.

Why this role

Insurance experience is helpful but not required. The posting describes opportunities for motivated employees to expand responsibilities and advance within the agency.

About the employer

Austin Collins - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.