Customer Success Manager

Job overview

The Customer Success Manager role is hybrid in Missoula, MT; applicants able to work in office and hybrid environments in Missoula or Kalispell are sought, with Helena considered for the right candidate. Compensation is not specified; the posting describes a competitive base salary based on experience. Univision Computers provides managed information technology services to clients who rely on it as their IT department. The manager serves as a business liaison between Univision and its clients, translating client needs into effective IT strategy and maintaining clear business communication. The role manages client relationships and coordinates with service teams to align technology needs, budgets, and service delivery while addressing concerns and identifying sales opportunities.

What you'll do

• Manage client accounts and relationships
• deliver technical and IT business reviews
• coordinate budget forecasting
• work with service engineers on quotes and negotiate and finalize quotes with clients
• review client contracts and advise on alignment with service offerings
• coordinate with clients, service teams, and project managers
• identify sales opportunities with account managers and service teams
• address customer concerns
• explain IT products and services
• document customer interactions, issues, and solutions.

What we're looking for

Skills & competencies

customer success manager

client relations

managed it services

technical business reviews

account management

it strategy

budget forecasting

missoula mt

kalispell mt

helena considered

univision computers

hybrid

occasional travel

visa sponsorship unavailable

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance options
• retirement plan with company match after one year
• flexible work hours
• remote-work-friendly environment
• dog-friendly office.

Why this role

The posting welcomes applicants eligible to work in the United States but states that visa sponsorship is unavailable. Occasional travel, including overnight travel as needed, is expected. Sales experience is a plus but not required.

About the employer

Univision Computers is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.