Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member works onsite in Rahway, NJ, with a listed salary range of $40,000–$60,000 per year. Alexa Santana’s agency serves communities in New Jersey, New York, and Pennsylvania with multiple types of insurance. The representative supports agency customers by answering policy questions, assisting with policy changes, processing claims, and maintaining accurate interaction records. The role helps deliver responsive, empathetic service and may offer internal growth opportunities for driven, sales-minded candidates.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

full-time

rahway nj

alexa santana state farm agent

insurance

policy information

policy changes

claims processing

customer records

bilingual agency

$40k–$60k annual

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• dental, health, and vision insurance
• paid time off
• flexible schedule
• training and development
• advancement opportunities
• company parties.

Why this role

The agency is bilingual in English and Spanish and serves communities across New Jersey, New York, and Pennsylvania.

About the employer

Alexa Santana - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.