Third-Party Debt Collections Representative

Job overview

The Third-Party Debt Collections Representative role is onsite in Buffalo, NY, with compensation of $18–$26 per hour in the feed. Capital Management Services has operated in the Buffalo area for more than 20 years and represents a variety of clients. The representative handles inbound and outbound calls to help customers resolve past-due accounts through respectful, compliant conversations. The role supports payment solutions, accurate account records, and performance and quality goals.

What you'll do

• Handle inbound and outbound calls for third-party client accounts
• work with customers to create manageable payment solutions
• comply with the Fair Debt Collection Practices Act and applicable regulations
• document account activity and payment arrangements accurately
• meet or exceed performance and quality goals.

What we're looking for

Skills & competencies

debt collections representative

third-party collections

inbound calls

outbound calls

payment solutions

fdcpa compliance

account documentation

buffalo ny

capital management services

$18–$26/hr

paid training

monthly bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company participation
• paid time off
• fully paid training
• monthly bonus opportunities
• $150 sign-on bonus after 60 days.

Why this role

The posting offers fully paid, hands-on training and says prior collections experience is not required. It lists a mix of morning and afternoon shifts after training, unlimited monthly bonus opportunities, and a $150 sign-on bonus after 60 days. The posting contains conflicting training start dates; it lists both May 18, 2026 and October 26, 2026.

About the employer

Capital Management Services is hiring for this role. Industry: Collection Agencies. Sector: 56.