Resident Services Concierge (Front Desk)

Job overview

The Resident Services Concierge (Front Desk) is an onsite, full-time position in Naples, FL. Compensation is not specified. Experience Senior Living’s team focuses on empowering older adults to live life to the fullest and making a positive impact on residents, families, and team members. This role serves as a welcoming point of contact and coordinates practical services that help residents and families navigate community life. It handles inquiries, phone calls, transportation and dining arrangements, event reminders, reception security, mail, and packages while directing people to appropriate community resources.

What you'll do

• Serve as a point of contact for residents, families, guests, vendors, and staff
• respond to calls and route messages
• coordinate resident services, transportation, dining reservations, and event lists
• welcome new residents and families
• direct questions to community resources
• monitor sign-in and sign-out logs
• maintain the reception area
• receive and distribute mail and log packages.

What we're looking for

Skills & competencies

resident services

front desk

concierge

senior living

resident support

family services

transportation coordination

event reservations

naples fl

experience senior living

medical and dental benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, life and voluntary life insurance
• 401(k) with employer matching
• paid holidays
• up to 20 days PTO in the first three years.

Why this role

The posting describes varied schedules that may include weekends, evenings, and holidays. Benefits include medical, dental, vision, disability and life insurance, 401(k) matching, paid holidays, and up to 20 days of PTO in the first three years.

About the employer

Experience Senior Living is hiring for this role. Industry: Continuing Care Retirement Communities. Sector: 62.