Helpdesk Associate Tier 1, IT Support

Job overview

The Helpdesk Associate Tier 1 role is onsite in Norcross, GA; the posting explicitly states that it is not remote. Compensation is not specified. Ole Mexican Foods is a food company, and this role supports employees’ day-to-day technology needs. The role exists to keep employee technology and workplace systems functioning by resolving hardware and software issues, maintaining user accounts and equipment, and supporting basic network connectivity and IT documentation.

What you'll do

• Configure, troubleshoot, and repair handheld scanners, computers, laptops, and phones
• track IT inventory
• respond to employee hardware and software support requests
• set up and remove user accounts
• create computer images and configure new devices
• install and maintain software, patches, and updates
• work with vendors to resolve technical issues
• move IT equipment and rearrange work areas
• maintain process documents
• troubleshoot basic network connections.

What we're looking for

Skills & competencies

helpdesk associate tier 1

it support

desktop support

hardware troubleshooting

software support

microsoft office 365

active directory

it inventory

computer setup

basic networking

norcross ga

ole mexican foods

Work arrangement

• Weekend coverage required

Why this role

The posting specifies onsite work and lists a technical school certificate or diploma plus one year of directly related experience as a requirement.

About the employer

Ole Mexican Foods Inc is hiring for this role. Industry: Frozen Specialty Food Manufacturing. Sector: 31.