Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Lakeland, FL, with pay of $18.50–$22.00 per hour. The role supports Monica Maddox's State Farm insurance agency and its community members. The representative answers customer questions, explains policy information, assists with policy changes, processes claims, and maintains interaction records. The work helps deliver customer experiences that support the agency's growth and address community members' insurance needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer records

lakeland fl

monica maddox state farm agent

$18.50–$22/hour

paid time off

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and opportunity for advancement.

Why this role

The posting notes potential internal growth opportunities for driven and sales-minded candidates.

About the employer

Monica Maddox - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.