Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member position is onsite in Lewes, DE. The posting lists compensation of $45,000–$50,000 per year. The role supports Catie Walther’s State Farm agency by helping customers with insurance questions and policy needs. The representative answers inquiries, assists with policy changes, processes claims and follows up with customers, and maintains accurate interaction records. The role contributes to customer experience and agency growth through responsive service and coordination with agency colleagues.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

lewes de

catie walther state farm agent

insurance

customer inquiries

policy changes

claims processing

customer follow-up

spanish preferred

license reimbursement

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, team-building events, performance bonus, health insurance, paid time off, flexible schedule, advancement opportunities, and training and development.

Why this role

Bilingual Spanish is preferred; the posting notes potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Catie Walther - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.