Call Center Agent (Days)

Job overview

The Call Center Agent (Days) role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports the MCI Careers team in delivering customer experience and business process outsourcing solutions. This role exists to provide comprehensive support to customers through inbound and outbound interactions. The agent is responsible for resolving issues, educating customers on products, and ensuring a positive experience for clients across various industries.

What you'll do

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first-call resolution through problem-solving and effective call handling
• Research systems to find missing information
• Accurately document and process customer claims
• Lead fact-finding discussions
• Utilize knowledge base to answer customer questions
• Comply with requirements surrounding confidential information.

What we're looking for

Skills & competencies

full-time

day shift

las cruces nm

call center

customer support

technical support

sales

bilingual

onsite

mci careers

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Time Off, Health Benefits (Medical, Dental, Vision), Retirement Savings, Life Insurance, Paid Training, Casual Dress Code

Why this role

Day shift; Blended inbound/outbound; Bilingual (Spanish) candidates encouraged to apply.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.