Front Desk Intake Coordinator

Job overview

The Front Desk Intake Coordinator role is onsite in Niles, OH. Compensation is not specified. New Day Recovery is a detox and residential substance use treatment facility focused on personalized, compassionate addiction care. The coordinator serves as the first point of contact for clients, families, referral sources, and community partners. By supporting admissions, maintaining accurate records, and coordinating communication across teams, the role helps clients navigate entry into treatment in a welcoming and confidential manner.

What you'll do

• Greet clients and visitors
• answer and direct calls while maintaining confidentiality
• support intake and admissions
• collect and enter demographic, insurance, and referral information into the EMR
• explain paperwork and program expectations
• maintain intake logs and records
• coordinate communication among clinical, medical, and administrative teams.

What we're looking for

Skills & competencies

front desk intake coordinator

patient intake

admissions

behavioral health

substance use treatment

emr

hipaa

niles oh

new day recovery

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefit programs
• company-paid life insurance
• paid time off begins accruing on the first day of work.

Why this role

Variable schedule, mostly evenings and weekends; high school diploma or GED required; must be at least 18 and pass background and drug screening.

About the employer

On Demand / New Day Recovery LLC is hiring for this role. Industry: Residential Mental Health and Substance Abuse Facilities. Sector: 62.