Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite in Oklahoma City, OK; compensation is not specified. Continental Siding says its mission is helping people love their homes through exterior home improvement products and services. The role works with prospective and existing customers to reverse cancellations, re-engage previous opportunities, and support sales conversions. It contributes to customer satisfaction and helps homeowners make confident decisions about home improvement projects.

What you'll do

• Follow up with prospective customers by phone, text, and email
• contact customers considering cancellation to retain their business
• re-engage previously quoted customers and introduce alternatives
• coordinate follow-up opportunities with sales representatives
• conduct smaller project and service sales appointments as needed
• assess customer needs and recommend solutions
• resolve concerns
• track customer interactions and sales activity
• coordinate with sales teams and other departments.

What we're looking for

Skills & competencies

customer retention specialist

continental siding

oklahoma city ok

$150k+ earning potential

customer retention

sales follow-up

cancellation prevention

home improvement

crm

customer relationships

pre-qualified leads

no cold calling

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• health insurance
• dental insurance
• ongoing training and professional development
• career growth opportunities.

Why this role

The posting states earning potential of $150,000+ annually and says leads are pre-qualified and scheduled, with no cold calling.

About the employer

AVI Foodsystems is hiring for this role. Industry: Siding Contractors. Sector: 23.