Member Liaison

Job overview

The Member Liaison role has a hybrid work arrangement in Washington, DC, with two required in-office days each week, Tuesday and Wednesday. The contract assignment is approximately six months with potential for permanent hire; pay is $20–$22 per hour. The role supports a membership-based organization’s Member Services team. As a first point of contact, the liaison responds to member and customer inquiries, processes service transactions, and helps users access online learning platforms. Accurate documentation and coordination with internal teams support timely service and a positive member experience.

What you'll do

• Respond to member and customer inquiries by phone, email, live chat, and other channels
• document interactions and resolve requests
• process registrations, cancellations, transfers, refunds, and other service requests
• assist with learning management system access, account setup, navigation, troubleshooting, reporting, and basic certification questions
• complete administrative and operational tasks
• participate in team meetings and process improvements.

What we're looking for

Skills & competencies

member liaison

washington dc

hybrid

member services

customer support

phone and email support

live chat

registration processing

learning management system

$20–$22/hr

tuesday and wednesday in office

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for medical, dental, vision, and 401(k).
• The posting also describes career growth and a collaborative team environment.

Why this role

The posting states a hybrid schedule with two in-office days weekly and potential conversion to permanent employment.

About the employer

Addison Group is hiring for this role. Industry: Professional Organizations. Sector: 81.