Service Advisor

Job overview

The Service Advisor role is onsite in Old Hickory, TN, with compensation consisting of a base hourly rate plus a commission percentage based on individual performance; numeric pay is not specified. The employer operates a busy automotive repair shop offering an alternative to dealership service and a robust warranty program. The advisor is the primary customer contact for vehicle repairs and maintenance, coordinating customer concerns, technician recommendations, repair approvals, and delivery. The role supports customer satisfaction, shop workflow, and repair performance metrics.

What you'll do

• Gather vehicle and customer information at check-in
• document vehicle condition with a walkaround, photos, and notes
• ensure technician recommendations are documented
• update customers on repairs and timelines
• explain and sell recommended repairs and maintenance
• coordinate with shop staff and quality control
• create repair orders, quotes, and invoices
• assist with extended warranty claims
• update status boards and repair-order status.

What we're looking for

Skills & competencies

service advisor

full-time

old hickory tn

fix group management

automotive repair

customer check-in

repair orders

customer updates

repair recommendations

warranty claims

technician coordination

no late nights

no weekends

health and 401(k) benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance with 50%+ company-paid premiums, dental insurance with 50% company-paid premiums, vision, 401(k) match, accident and critical illness coverage, disability and life insurance, paid vacation, holidays and sick days, employee assistance program, and growth opportunities.

Why this role

Requires at least three years of Service Advisor or related experience, fluent English communication, basic math, computer skills, and ability to enter and exit vehicles and drive with passengers. The posting states no late nights or weekends.

About the employer

Fix Group Management is hiring for this role. Industry: General Automotive Repair. Sector: 81.