Customer Service Representative – HVAC/R Parts

Job overview

The Customer Service Representative – HVAC/R Parts role is onsite in Providence, RI. The posting states an annual salary range of $50,000–$100,000. Rac Distributors Inc is seeking a representative to support customers with HVAC/R equipment and parts. The representative handles inbound customer calls and emails, identifies needs, processes requests, resolves or escalates complaints, and documents interactions. The role supports customer relationships and service quality while meeting individual and team quotas and maintaining current product knowledge.

What you'll do

• Receive inbound calls and emails
• identify customer needs, collect relevant information, and provide solutions
• build rapport and customer relationships
• document interactions
• meet personal and team quotas
• attend training to maintain current skills and knowledge.

What we're looking for

Skills & competencies

customer service representative

hvac/r

hvac parts

inbound calls

customer support

complaint resolution

customer relationship building

providence ri

rac distributors

$50k–$100k

401(k)

health insurance

paid time off

signing bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, dental and health insurance, paid time off, relocation and signing bonuses, training and development, and vision insurance.

Why this role

Benefits listed include 401(k), performance-based bonus, dental and health insurance, paid time off, relocation and signing bonuses, training and development, and vision insurance. HVAC/R equipment and parts knowledge is required.

About the employer

Rac Distributors Inc is hiring for this role. Industry: Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers. Sector: 42.