Lead Guest Services Team Member

Job overview

The Lead Guest Services Team Member is an onsite role based in Knoxville, TN. The pay range is $11.95 - $16.95 per hour. This position supports the retail and fueling operations at Pilot Flying J, an industry-leading network of travel centers. The role exists to process merchandise and fuel transactions while leading a shift of cashiers. The lead member ensures quality service, handles guest complaints, manages team member placement, and assists with other travel center functions to maintain high operational standards.

What you'll do

• Leads a shift of cashiers.
• Processes cash, credit, and debit transactions.
• Completes end-of-shift reports.
• Follows guidelines for restricted merchandise.
• Maintains clean work area.
• Handles guest complaints and team member conflicts.

What we're looking for

Skills & competencies

full-time

day shift

knoxville tn

pilot flying j

guest services

retail

leadership

weekend required

no on-call

no travel

$11-$16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Fuel Discount, Medical/Dental/Vision, 401(k), Flexible Spending Accounts, Adoption Assistance, Tuition Reimbursement, Weekly Pay.

Why this role

Determines break schedules and team member placement.

About the employer

Pilot Flying J is hiring for this role. Industry: Other Support Activities for Road Transportation. Sector: 48.