Collector / Resolution Specialist

Job overview

The Collector / Resolution Specialist role is onsite in Wilkesboro, NC. Compensation is not specified; the posting mentions potential bonuses of $1,500 or more per month. The role is part of Brock & Scott’s Collections team. The specialist works with consumers to resolve accounts through respectful communication and appropriate repayment options. Accurate records, compliant service, and performance against individual and team goals support the team’s account-resolution work.

What you'll do

• Help consumers resolve accounts by phone, email, and mail
• handle primarily inbound calls and answer account questions
• discuss payment options and repayment solutions
• track communications and maintain account records
• recommend next steps and prepare repayment documents when needed
• meet performance, quality, and attendance goals
• follow firm policies and applicable laws.

What we're looking for

Skills & competencies

collector

resolution specialist

brock & scott pllc

wilkesboro nc

full-time

collections

inbound calls

account resolution

payment options

customer service

account records

training opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes training and advancement opportunities and potential monthly bonuses of $1,500 or more.

Why this role

Prior collections experience is not required; training and advancement opportunities are described.

About the employer

Brock & Scott PLLC is hiring for this role. Industry: Offices of Lawyers. Sector: 54.