Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is onsite in Burlington, MA, with a base salary range of $93,000–$125,000 per year, plus a performance bonus and benefits. Veracode develops application risk management solutions to help organizations build and maintain secure software. The role manages strategic customer relationships and coordinates with internal teams to support customer satisfaction, solution adoption, renewals, and account growth.

What you'll do

• Build and maintain relationships in assigned accounts
• support customer onboarding, rollout plans, security policies, and adoption
• educate customers on Veracode solutions
• coordinate issue management and escalation
• capture customer feedback
• report on accounts
• collaborate with Sales on account strategy and growth.

What we're looking for

Skills & competencies

senior customer success manager

customer success

burlington ma

veracode

application security

strategic accounts

customer onboarding

account renewals

account growth

software security

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• wellness benefits
• flexible time-off policy
• development and training
• 401(k) match.

About the employer

Veracode is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.