Tier 1 Help Desk Technician

Job overview

The Tier 1 Help Desk Technician role is onsite at a designated local GDIT office; the listing identifies El Paso, TX, and requires candidates to reside in Kentucky, Louisiana, or Texas. Compensation is $16–$16.50 per hour. SteerBridge supports GDIT’s Department of Veterans Affairs Enterprise Service Desk, serving end users and designated executives on a 24x7x365 basis. The technician serves as a single point of contact for user incidents and service requests, tracking issues through resolution or routing them to the appropriate resolver group. Timely communication, follow-up, and escalation help maintain effective support for VA technology users.

What you'll do

• Respond to incidents and service requests through telephone, email, SMS/text, web chat, and self-service portal
• log, categorize, prioritize, track, document, and record resolutions
• communicate with users throughout the ticket lifecycle
• resolve issues when possible or route tickets to resolver groups
• follow up and coordinate escalations
• escalate urgent, business-critical, and VIP incidents according to procedures.

What we're looking for

Skills & competencies

tier 1 help desk technician

el paso tx

steerbridge

va enterprise service desk

technical support

incident management

service requests

ticketing

customer service

public trust clearance

$16–$16.50/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k) with matching
• paid time off
• paid federal holidays.

Why this role

U.S. citizenship is required, and the candidate must be able to obtain and maintain a Public Trust clearance. Candidates must reside in Kentucky, Louisiana, or Texas and be able to work from a designated local GDIT office. Service desk coverage is 24x7x365.

About the employer

SteerBridge is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.