Customer Support Specialist
Employment type
Full-time
Work setting
On-site
Location
Lenexa, KS
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Support Specialist role is a hybrid position based in Lenexa, KS. Compensation is not specified for this role, which supports the payment processing department. This role exists to provide first-line support for merchants and partners, ensuring one-call resolution for inquiries. The specialist manages PCI compliance needs, resolves technical issues, and maintains high levels of customer satisfaction through effective communication and problem-solving.
What you'll do
- Provide first-line support
- resolve product/service issues
- manage PCI compliance
- document calls and emails
- provide technical training
- escalate complex issues.
What we're looking for
- Skills & competencies
- full-timeday shiftlenexa kscustomer supportpayment processingpci compliancetechnical supporthybridcustomer servicefinancial servicescrmcommunicationtroubleshooting
- Work arrangement
- Weekend coverage required
Benefits & perks
- Hybrid schedule, bilingual pay differential.
Why this role
Hybrid work schedule, focus on payment processing and PCI compliance.
About the employer
BASYS Processing is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: fd8fe072-a596-4645-b51a-f3d071ab7d4a