Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Shelbyville, TN, and compensation is not specified; the posting describes pay as competitive and based on experience and performance. The position supports Newton Motor Group’s dealership service operations. The advisor coordinates communication between customers and the service team by documenting vehicle concerns, recommending maintenance, preparing estimates, and tracking repair progress. The role helps customers understand service work and supports a clear, reliable repair process.

What you'll do

• Greet customers
• collect customer and vehicle information
• document reported symptoms
• recommend maintenance based on vehicle age, mileage, and history
• prepare labor and parts estimates
• set follow-up times
• monitor repair progress and update customers
• verify invoices against completed work
• explain repairs and charges.

What we're looking for

Skills & competencies

automotive service advisor

shelbyville tn

newton ford south

customer service

vehicle maintenance

repair estimates

service coordination

customer updates

automotive dealership

spanish fluency

health benefits

401(k)

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits, 401(k), paid holidays, flexible schedules, ongoing training, employee vehicle purchase and service discounts, and opportunities to pick up additional hours.

Why this role

Bilingual Spanish fluency is required; Ford experience is preferred.

About the employer

Newton Ford South is hiring for this role. Industry: New Car Dealers. Sector: 44.