Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is onsite in Burlington, MA. Compensation is $50,000–$75,000 per year. The role supports GEICO Burlington clients with home, auto, renters, and other insurance needs.

What you'll do

• Support existing policyholders
• explain insurance product lines
• educate clients about available products
• manage customer records in the CRM
• identify cross-selling opportunities during retention calls
• and help the sales team contact customers by phone and email. The schedule includes some Saturday shifts and weekday shifts, including some 10 a.m.–6 p.m. shifts.

What we're looking for

Skills & competencies

bilingual customer service representative

burlington ma

geico burlington

spanish

insurance

policyholder support

crm

cross-selling

phone and email

$50k–$75k/year

saturday shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, dental, health, and vision insurance, paid time off, training and development, advancement opportunities, mentorship, and service and sales training.

Why this role

Spanish fluency is required by the posting; the role offers time to study for an insurance license and covers the exam cost. The employer states it does not offer work visas.

About the employer

Eric Vaden/GEICO Exclusive Agency is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.