Remote Insurance Customer Service Representative (Unlicensed)

Job overview

The Remote Insurance Customer Service Representative (Unlicensed) role is fully remote; the posting describes MCI’s remote-agent operations but does not specify a geographic scope. Compensation is $11 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles customer contacts, answers coverage and product questions, resolves issues, processes orders, and documents account activity. The role supports customer satisfaction by applying training and program knowledge, following required procedures, and coordinating escalations when needed.

What you'll do

• Handle inbound and outbound customer contacts
• answer questions and sell appropriate products and services using training and knowledge resources
• understand customer needs and resolve issues
• research systems and coordinate with other departments
• complete account management tasks
• process and document orders
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues as needed
• attend meetings and training and follow attendance and schedule requirements.

What we're looking for

Skills & competencies

remote

insurance customer service

mci careers

$11/hr

inbound and outbound contacts

coverage questions

account management

order processing

customer support

sales

training provided

advancement opportunities

Work arrangement

• Weekend coverage required

Why this role

The posting describes fully remote work, company-provided training, and advancement opportunities including supervisor, trainer, talent acquisition, and operations management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.