Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Whiteville, NC. Compensation is not specified; the posting describes an hourly wage without stating an amount. Liberty Medical Specialties provides home medical equipment, supplies, and services to patients. This role handles initial patient and customer intake, insurance benefit verification, basic equipment demonstrations, and documentation that supports billing and collections. It also coordinates equipment delivery and service updates with customers, referral sources, and warehouse staff.

What you'll do

• Intake patient referrals and customer requests
• verify insurance benefits
• provide basic equipment demonstrations
• collect customer, medical, therapy, and insurance information
• process retail transactions and maintain inventory when applicable
• coordinate equipment delivery, setup, and pickup
• manage billing and collections documentation
• participate in a weekly on-call rotation after training requirements are completed.

What we're looking for

Skills & competencies

customer service representative

liberty medical specialties

whiteville nc

full-time position

hourly wage

patient intake

insurance verification

medical equipment

billing documentation

equipment delivery coordination

weekly on-call rotation

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life insurance, paid time off, holiday pay, and 401(k).

Why this role

Weekly on-call rotation begins only after successful completion of training requirements.

About the employer

Liberty Medical Specialties is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.