Client Care Representative, Benjamin Franklin Plumbing

Job overview

The Client Care Representative role is onsite in Wichita, KS, and pays $15–$18 per hour. Benjamin Franklin Plumbing is a growing, multi-location plumbing service and repair company focused on reliable, high-quality service. As the first point of contact for clients, the representative answers calls and schedules service appointments. Accurate records, follow-up, and possible dispatch support help clients connect with technicians and keep service operations organized.

What you'll do

• Answer incoming client calls promptly and professionally
• follow call scripts and standards
• schedule service appointments accurately
• assist with technician dispatch for scheduled service and maintenance calls as needed
• communicate with clients and team members
• document client information and service requests in CRM or scheduling systems
• follow up to confirm appointments or resolve scheduling issues.

What we're looking for

Skills & competencies

client care representative

wichita ks

benjamin franklin plumbing

full-time

$15–$18/hour

customer service

call handling

appointment scheduling

technician dispatch

crm

microsoft office

Work arrangement

• Weekend coverage required

Why this role

May support technician dispatch as needed; high school diploma or equivalent is required.

About the employer

Benjamin Franklin Plumbing Wichita is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.