Customer Service Account Management Representative

Job overview

The Customer Service Account Management Representative role is hybrid in Naperville, IL, with three days in the office. Pay is $75,000–$82,000 per year based on experience. Addison Group is partnering with a global manufacturing organization to fill the role. The representative serves as the primary contact for assigned customers and manages orders from entry through delivery. The role coordinates with internal teams and international partners on order status, forecasting, inventory, and logistics, while resolving service issues and identifying process improvements.

What you'll do

• Manage customer accounts and the full order lifecycle
• enter, track, and confirm orders while monitoring timelines and capacity
• communicate with customers about order status, delivery, and product inquiries
• coordinate forecasting, inventory planning, and logistics with internal teams
• resolve service issues and escalate when needed
• identify process improvements
• support onboarding and ongoing management of new accounts.

What we're looking for

Skills & competencies

account management representative

customer service

order management

customer accounts

supply chain

manufacturing

hybrid

naperville il

three office days

$75,000–$82,000/year

addison group

erp experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) benefits
• bonus, extended paid time off, and paid holidays are also mentioned.

Why this role

Hybrid schedule with three days in the office; direct-hire opportunity with benefits after 30 days; supported training and an experienced team.

About the employer

Addison Group is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.