Customer Service Representative, Sign Maintenance

Job overview

The Customer Service Representative, Sign Maintenance role is hybrid in Houston, TX, with onsite work until training is complete and the option to work from home one day per week afterward. Compensation is $19–$21 per hour. Federal Heath is an electrical retail signage company, and this role supports its Sign Maintenance division. The representative handles customer maintenance inquiries and service calls, coordinates updates with technicians and subcontractors, and keeps customers informed. Accurate work orders and status information help the service team respond promptly and maintain customer satisfaction.

What you'll do

• Make and take phone calls
• submit service work orders
• obtain updates and status reports from technicians and subcontractors
• update customers on work status and maintain accurate details on cloud-based customer websites
• collaborate with customers, service technicians, and the onsite team.

What we're looking for

Skills & competencies

customer service representative

sign maintenance

customer support

service calls

work orders

houston tx

federal heath

$19–$21/hour

monday–friday

hybrid

work from home 1 day/week

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• flexible spending plans
• tuition reimbursement
• 401(k)
• paid vacation and holidays.

Why this role

Monday–Friday schedule; onsite until fully trained, then work from home one day per week. The posting requests at least two years of office customer-service experience and Microsoft Outlook, Word, and Excel knowledge.

About the employer

Federal Heath is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.